Knowledge engineering: principles and methods
Data & Knowledge Engineering - Special jubilee issue: DKE 25
The effects of animated characters on anxiety, task performance, and evaluations of user interfaces
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
Ontology Specification Languages for the Semantic Web
IEEE Intelligent Systems
The Persona Effect: How Substantial Is It?
HCI '98 Proceedings of HCI on People and Computers XIII
Enterprise Integration Patterns: Designing, Building, and Deploying Messaging Solutions
Enterprise Integration Patterns: Designing, Building, and Deploying Messaging Solutions
Ontology languages for the semantic web: A never completely updated review
Knowledge-Based Systems
A model of user adoption of interface agents for email notification
Interacting with Computers
Design issues for knowledge artifacts
Knowledge-Based Systems
A conceptual analysis of semantic conflicts in pan-European e-government services
Journal of Information Science
Normative conflict resolution in multi-agent systems
Autonomous Agents and Multi-Agent Systems
Rule schemata for game artificial intelligence
IBERAMIA-SBIA'06 Proceedings of the 2nd international joint conference, and Proceedings of the 10th Ibero-American Conference on AI 18th Brazilian conference on Advances in Artificial Intelligence
A lightweight coordination calculus for agent systems
DALT'04 Proceedings of the Second international conference on Declarative Agent Languages and Technologies
The Design of Everyday Things
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The authors believe that the adoption of virtual worlds is suitable for electronic government applications as it can increase the capillarity of public services, facilitate the access to government services and provide citizens with a natural and immersive experience. They present a Government Virtual Institution Model GVI for the provision of public services that satisfies relevant issues such as: adaptability to different citizen education level and to heterogeneous government systems; alignment with government services requirements related to security, privacy, reliability and scalability; and government interoperability requirements. The model of the GVI, the government services and the information flow across the GVI are formally described using the JamSession platform Correa da Silva, 2011. The model of the GVI uses an architecture based on governmental patterns including ontologies for information representation to deal with the connections to the governmental systems, and 3D virtual world simulation systems to interact with citizens.