Putting the enterprise into the enterprise system
Harvard Business Review
Thinking objectively: software process improvement in the small
Communications of the ACM
Situated assessment of problems in software development
ACM SIGMIS Database - Special issue on infomration systems: current issues and future changes
A conceptual map of software process improvement
Scandinavian Journal of Information Systems
Knowledge Management for Building Learning Software Organizations
Information Systems Frontiers
Working Knowledge: How Organizations Manage What They Know
Working Knowledge: How Organizations Manage What They Know
Making Sense of Measurement for Small Organizations
IEEE Software
Knowledge Networks: Explaining Effective Knowledge Sharing in Multiunit Companies
Organization Science
Software Process Improvement as Organizational Knowledge Creation: A Multiple Case Analysis
HICSS '00 Proceedings of the 33rd Hawaii International Conference on System Sciences-Volume 4 - Volume 4
Social networks in software process improvement
Journal of Software Maintenance and Evolution: Research and Practice
Identifying Technical Competences of IT Professionals: The Case of Software Engineers
International Journal of Human Capital and Information Technology Professionals
SABUMO: Towards a collaborative and semantic framework for knowledge sharing
Expert Systems with Applications: An International Journal
An Analysis of Factors Affecting User Acceptance of ERP Systems in the United States
International Journal of Human Capital and Information Technology Professionals
Method to Evaluate Process Performance Focused on Minimizing Resistance to Change
International Journal of Human Capital and Information Technology Professionals
Social media utilization in business-to-business relationships of technology industry firms
Computers in Human Behavior
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Software process improvement is a practical concern in software companies today and it has been addressed in research. Part of this research has applied a knowledge management perspective. Researchers point out that two different strategies exist where a mixture is difficult to maintain: Personalization focus on people and their collaboration and codification focus on documents and their accessibility. This paper addresses different knowledge management problems of a software company and how they can be alleviated. A prototype, which distinguishes between different organizational levels e.g., software managers and software developers and applies different knowledge management strategies, was built. It consists of a wiki and an enterprise system. This article shows how each part of the system focuses on one of the strategies and describes the differences for tool support. This combination could be beneficial because the connection between the two different parts of the prototype works. Further implications for practitioners are explained.