A Conceptual Framework for Effective Knowledge Management Using Information and Communication Technologies

Authors:
Hepu Deng
Affiliations:
RMIT University, Australia
Venue:
International Journal of Knowledge and Systems Science
Year:
2010

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Abstract

This paper investigates the role of information and communication technologies in enabling and facilitating the conversion of knowledge objects in knowledge management and explores how these roles might be affected in an organization. Such an investigation is based on a critical analysis of the relationships between data, information and knowledge, leading to the development of a transformation model between data, information and knowledge. Using a multi-method approach, in this paper, the author presents a conceptual framework for effective knowledge management in an organization. The author discusses the implications of the proposed framework for designing and developing knowledge management systems in an organization.