Knowledge management systems: issues, challenges, and benefits
Communications of the AIS
Knowledge manipulation activities: results of a Delphi study
Information and Management
Knowledge Management
Measuring KMS success: a respecification of the DeLone and McLean's model
Information and Management
A knowledge engineering approach to knowledge management
Information Sciences: an International Journal
A Delphi study of knowledge management systems: Scope and requirements
Information and Management
Knowledge Management: An Organizational Capabilities Perspective
Journal of Management Information Systems
The DeLone and McLean Model of Information Systems Success: A Ten-Year Update
Journal of Management Information Systems
Journal of Management Information Systems
Information Technology for Management
Information Technology for Management
Corporate portals: a literature review of a new concept in Information Management
International Journal of Information Management: The Journal for Information Professionals
The corporate portal as information infrastructure: towards a framework for portal design
International Journal of Information Management: The Journal for Information Professionals
Corporate portal: a tool for knowledge management synchronization
International Journal of Information Management: The Journal for Information Professionals
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Due to corporate portal playing a major role on organizational knowledge management KM, this study was conducted to assess the impact of supporting KM processes through a corporate portal on business processes and employees at an academic institution. This paper specifically assesses the impact of knowledge acquisition, knowledge conversion, knowledge application and knowledge protection on business processes' effectiveness, efficiency and innovation, and employees' learning, adaptability, and job satisfaction. Findings suggest that the ending KM process, knowledge application, produces the highest impact on business processes and employees. First, supporting knowledge application through a corporate portal was positively associated with business processes' effectiveness and innovation and employees' learning, adaptability, and job satisfaction. Second, supporting knowledge conversion was positively associated with business processes' effectiveness and employees' learning, whereas supporting knowledge protection was positively associated with business processes' effectiveness and efficiency but negatively associated with employees' learning. Finally, supporting knowledge acquisition was positively associated with only business processes' innovation.