Experiences before things: a primer for the (yet) unconvinced

  • Authors:
  • Marc Hassenzahl

  • Affiliations:
  • Folkwang University of the Arts, Essen, Germany

  • Venue:
  • CHI '13 Extended Abstracts on Human Factors in Computing Systems
  • Year:
  • 2013

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Abstract

While things (i.e., technologies) play a crucial role in creating and shaping meaningful, positive experiences, their true value lies only in the resulting experiences. It is about what we can do and experience with a thing, about the stories unfolding through using a technology, not about its styling, material, or impressive list of features. This paper explores the notion of "experiences" further: from the link between experiences, well-being, and people's developing post-materialistic stance to the challenges of the experience market and the experience-driven design of technology.