Design-oriented human-computer interaction
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
About Face 3.0: The Essentials of Interaction Design
About Face 3.0: The Essentials of Interaction Design
User experience evaluation methods: current state and development needs
Proceedings of the 6th Nordic Conference on Human-Computer Interaction: Extending Boundaries
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Psychology of user experience in a collaborative video-conference system
Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work
How to motivate people to use internet at home: understanding the psychology of non-active users
Proceedings of the 10th asia pacific conference on Computer human interaction
Personas - User Focused Design
Personas - User Focused Design
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One of the key factors we should consinder in designing the new ICT services that provide high user experience is environment. In this paper, we show two example in which the use of ICT service strongly depends on the environment in which the service is provided. We then propose an environment-centered approach for desinging ICT services. Traditional user-centered approaches like the persona-scenario method focus on the user domain, but environmental factors are considered in little while designing servies. We found, however, that service use is diversed drastially in the different environments. We have started to examine the proposed approach for ICT service design. A preliminary finding is that we can focus on environmental factors, especially, the environmental difference at different times, which is not considered explicitly in the traditional user-centered approach.