Faltering from ethnography to design
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Ethnographically-informed systems design for air traffic control
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Getting around the task-artifact cycle: how to make claims and design by scenario
ACM Transactions on Information Systems (TOIS)
The cognitive walkthrough method: a practitioner's guide
Usability inspection methods
Using GOMS for user interface design and evaluation: which technique?
ACM Transactions on Computer-Human Interaction (TOCHI)
Pen computing for air traffic control
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The coordination of work activities: cooperation and conflict in a hospital context
Computer Supported Cooperative Work
Coordination mechanisms: towards a conceptual foundation of CSCW systems design
Computer Supported Cooperative Work - Special issue on the design of cooperative systems
Reinventing the familiar: exploring an augmented reality design space for air traffic control
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Model-Based Design and Evaluation of Interactive Applications
Model-Based Design and Evaluation of Interactive Applications
Usability Engineering
Safety-critical interaction: usability in incidents and accidents
CHI '04 Extended Abstracts on Human Factors in Computing Systems
Exploring 'Canned Communication' for coordinating distributed mobile work activities
Interacting with Computers
Interfacing safety and communication breakdowns: situated medical technology design
HCI'07 Proceedings of the 12th international conference on Human-computer interaction: applications and services
ACM Transactions on Computer-Human Interaction (TOCHI)
Understanding infusion administration in the ICU through Distributed Cognition
Journal of Biomedical Informatics
Distributed cognition for evaluating healthcare technology
BCS-HCI '11 Proceedings of the 25th BCS Conference on Human-Computer Interaction
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In this article we present a method for evaluating and comparing design options for allocating communication media. The method pays particular attention to how such options support cooperation in an interactive safety-critical system. The comparison is performed using threesets of criteria based on task performance, analysis of user deviations and consequent hazards, and coordination. The explicit emphasis on hazards and communication issues, using actual tasks to guide the evaluation, ensures that designers attention is focused on the interactions where problems are likely to occur. We describe an application of the method to the design of access to new communication technology in an air traffic control environment.