Coming to the wrong decision quickly: why awareness tools must be matched with appropriate tasks

Authors:
Alberto Espinosa;Jonathan Cadiz;Luis Rico-Gutierrez;Robert Kraut;William Scherlis;Glenn Lautenbacher
Affiliations:
Carnegie Mellon University, Pittsburgh, PA;Carnegie Mellon University, Pittsburgh, PA;Carnegie Mellon University, Pittsburgh, PA;Carnegie Mellon University, Pittsburgh, PA;Carnegie Mellon University, Pittsburgh, PA;School of Information Science, University of Pittsburgh, Pittsburgh, PA
Venue:
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
Year:
2000

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Abstract

This paper presents an awareness tool designed to help distributed, asynchronous groups solve problems quickly. Using a lab study, it was found that groups that used the awareness tool tended to converge and agree upon a solution more quickly. However, it was also found that individuals who did not use the awareness tool got closer to the correct solution. Implications for the design of awareness tools are discussed, with particular attention paid to the importance of matching the features of an awareness tool with a workgroup's tasks and goals.