In the age of the smart machine: the future of work and power
In the age of the smart machine: the future of work and power
Learning from user experience with groupware
CSCW '90 Proceedings of the 1990 ACM conference on Computer-supported cooperative work
Experiments with Oval: a radically tailorable tool for cooperative work
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Learning from Notes: organizational issues in groupware implementation
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Exploring obstacles: integrating CSCW in evolving organisations
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
The work to make a network work: studying CSCW in action
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
Scandinavian Journal of Information Systems
“It's like everyone working around the same desk”: organisational readings of Lotus Notes
Scandinavian Journal of Information Systems
Collaborative tools and the practicalities of professional work at the international monetary fund
CHI '95 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Coordination mechanisms: towards a conceptual foundation of CSCW systems design
Computer Supported Cooperative Work - Special issue on the design of cooperative systems
One organization's use of Lotus Notes
Communications of the ACM
Groupware and teamwork: invisible aid or technical hindrance?
Groupware and teamwork: invisible aid or technical hindrance?
Of maps and scripts—the status of formal constructs in cooperative work
GROUP '97 Proceedings of the international ACM SIGGROUP conference on Supporting group work: the integration challenge
Mission critical: challenges for groupware in a pharmaceutical company
Groupware and teamwork
Groupware for an emerging virtual organization
Groupware and teamwork
Proceedings of the IFIP TC8 WG 8.2 international conference on Information systems and qualitative research
The long and winding road: collaborative IT and organisational change
CSCW '98 Proceedings of the 1998 ACM conference on Computer supported cooperative work
CSCW '98 Proceedings of the 1998 ACM conference on Computer supported cooperative work
Designing groupware for congruency in use
CSCW '98 Proceedings of the 1998 ACM conference on Computer supported cooperative work
Cooperation or Conflict?
Transforming Organizations through GroupWare: Lotus Notes in Action
Transforming Organizations through GroupWare: Lotus Notes in Action
Shifting Perspectives on Organizational Memory: From Storage to Active Remembering
HICSS '96 Proceedings of the 29th Hawaii International Conference on System Sciences Volume 3: Collaboration Systems and Technology
Lotus notes® and collaboration: plus ça change...
Journal of Management Information Systems - Special issue: Information technology and its organizational impact
Organization memory: Review of concepts and recommendations for management
International Journal of Information Management: The Journal for Information Professionals
Organizational adoption and diffusion of electronic meeting systems: a case study
GROUP '01 Proceedings of the 2001 International ACM SIGGROUP Conference on Supporting Group Work
Implementing collaboration technologies in industry
Constructing Interdependencies withCollaborative Information Technology
Computer Supported Cooperative Work
Customizing lotus notes to build software engineering tools
CASCON '03 Proceedings of the 2003 conference of the Centre for Advanced Studies on Collaborative research
Scandinavian Journal of Information Systems
Journal of Management Information Systems
Introducing an external mentor in an international open ended group project
FIE'09 Proceedings of the 39th IEEE international conference on Frontiers in education conference
Introducing context-aware features into everyday mobile applications
LoCA'05 Proceedings of the First international conference on Location- and Context-Awareness
International Journal of Information Management: The Journal for Information Professionals
Information Resources Management Journal
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Collaborative information technologies have been claimed to enhance collaboration in organizations, under certain conditions. This claim was found problematic in several respects, also in the light of the results of 18 case studies of Lotus Notes use, taken from the literature. The cases may be split into three groups: (1) exploratory, conservative, or cautious use; (2) planned and expanding use; and (3) extensive and engaged use of Notes. In the first group, no changes in work arrangements due to Notes use could be found. In the second group, the planned Notes applications supported the established work arrangements, both collaborative and hierarchical. Only in the third group were there significant changes towards more collaboration. These changes were due to a conscious and continued effort to bring about new work arrangements and new kinds of Notes support.A number of issues emerged in the review that could help to understand the relationship of collaborative information technologies and changes in work and organization. The issues included the role of the specific capabilities of the technology; the difference between technology as a product and technology-in-use; the kind of care needed in bringing about desired changes; the emergent, drifting nature of the change process; the role of the technology as a constructive tool in improvising and enacting the changes; and the gradual translations of influences from work practices to organizational practices.