The Psychology of How Novices Learn Computer Programming
ACM Computing Surveys (CSUR)
Learning about hidden events in system interactions
CHI '87 Proceedings of the SIGCHI/GI Conference on Human Factors in Computing Systems and Graphics Interface
Identifying and designing toward new user expectations in a prototype text-editor (panel session)
CHI '85 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Design practice and interface usability: Evidence from interviews with designers
CHI '83 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Patterns of experience in text editing
CHI '83 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Learning text editor semantics by analogy
CHI '83 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Remindings and their effects in learning a text editor
CHI '83 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Autobiography of a first-time discretionary microcomputer user
CHI '83 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Learning to use a text editor: some learner characteristics that predict success
Human-Computer Interaction
Individual differences and conceptual models in training novice users
Human-Computer Interaction
The strategic use of complex computer systems
Human-Computer Interaction
An analysis of scripts generated in writing between users and computer consultants
AFIPS '84 Proceedings of the July 9-12, 1984, national computer conference and exposition
Design recommendations for tv user interfaces for older adults: findings from the eCAALYX project
Proceedings of the 14th international ACM SIGACCESS conference on Computers and accessibility
Changing perspectives on evaluation in HCI: past, present, and future
CHI '13 Extended Abstracts on Human Factors in Computing Systems
Age differences in credibility judgments of online health information
ACM Transactions on Computer-Human Interaction (TOCHI)
An Awareness Raising System to Support Cross-department Coordination in Matrix Organizations
Proceedings of the X Brazilian Symposium in Collaborative Systems
Visual summarization of incidents in the context of service delivery factories
Proceedings of the 12th Brazilian Symposium on Human Factors in Computing Systems
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There is growing interest in cognitive science in the the mental processes that underly learning and using computer systems (e. g., Bott {1}; Mayer, {2}; Card, Moran & Newell {3}). In this paper we report generalizations about the problems people who are not experienced with computers have learning to use a text-processing system. We are especially interested in unaided self-instruction, because of the practical interest in reducing the role of experienced personel in the training process. We analyze these difficulties in terms of the interaction between the cognitive characteristics of the learner, and the design of self-instruction, and the interface. Finally, we are also interested in implications of these problems for designing better training methods and computer interfaces that are easier to learn.