The Virtual Environment: The "How-to" of Studying Collaboration and Performance of Geographically Dispersed Teams

Authors:
Linda M. L. Peters
Affiliations:
-
Venue:
WETICE '03 Proceedings of the Twelfth International Workshop on Enabling Technologies: Infrastructure for Collaborative Enterprises
Year:
2003

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Abstract

Virtual teams are comprised of members who arelocated in more than one geographic location. This teamtrait has mandated the need for various forms ofcomputer-mediated communication (CMC), includingvideo-conferencing systems, collaborative softwaresystems, and internet/intranet systems, in order tocoordinate the efforts of each member. The questionbecomes, given these various CMC's, what is the teammembers' ability to effectively collaborate internally andto what extent does this ability drive team performance?In this paper, I discuss hypotheses that relate to howvariations in internal collaboration and the degree offace-to-face communication can be expected to affecteffective outcomes such as performance (i.e. quantity,quality, and speed), innovation, and member satisfaction.In addition, a research design is suggested andcorresponding measurement scales are developed thatcan be used to evaluate the significance of the hypotheses.