What's going on?: discovering what children understand about handwriting recognition interfaces

  • Authors:
  • Janet C. Read;Stuart MacFarlane;Chris Casey

  • Affiliations:
  • University of Central Lancashire, Preston;University of Central Lancashire, Preston;University of Central Lancashire, Preston

  • Venue:
  • Proceedings of the 2003 conference on Interaction design and children
  • Year:
  • 2003

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Abstract

When people use interactive technology, they construct a 'mental model' of the processes that are going on. This model assists the user in error repair and in task completion. The mental models that children have of computer systems are known to be brittle and incomplete. This paper describes how three different methods - structured interview, questionnaire, and talk back, were used with 7 and 8-year-old children to identify children's mental models of a handwriting-recognition based interface. The time taken by both the child and the researcher, the insights reported by the children, and the ease of use of each of the three methods is reported. The three methods are then compared, both in terms of cost/benefit and with relation to the influence of the researcher in the process. The paper concludes that the interview and questionnaire were both effective in this study, and that questionnaires can be surprisingly informative with children of this age.