Quality management in systems development: an organizational system perspective
MIS Quarterly - Special issue on Intensive research in information systems: using qualitative, interpretive, and case methods to study information technology—third installment
Managing your total IT cost of ownership
Communications of the ACM - Internet abuse in the workplace and Game engines in scientific research
Business Dynamics
The IT Payoff: Measuring the Business Value of Information Technology Investments
The IT Payoff: Measuring the Business Value of Information Technology Investments
Firm Characteristics and Investments in Information Technology: Scale Andscope Effects
Information Systems Research
A Case for Using Real Options Pricing Analysis to Evaluate Information Technology Project Investment
Information Systems Research
Productivity of Information Systems in the Healthcare Industry
Information Systems Research
Information Systems Research
Research Report: Increasing Returns to Information Technology
Information Systems Research
Information technology payoff in the health-care industry: a longitudinal study
Journal of Management Information Systems - Special issue: Impacts of information technology investment on organizational performance
Journal of Management Information Systems - Special issue: Impacts of information technology investment on organizational performance
Limits to Value in Electronic Commerce-Related IT Investments
Journal of Management Information Systems
Journal of Management Information Systems
Journal of Management Information Systems
New directions in supply-chain management: technology, strategy, and implementation
New directions in supply-chain management: technology, strategy, and implementation
Requirements Analysis: From Business Views to Architecture
Requirements Analysis: From Business Views to Architecture
An Empirical Study of the Casual Relationship Between IT Investment and Firm Performance
Information Resources Management Journal
B2C e-commerce development in Africa: case study of Botswana
EC '06 Proceedings of the 7th ACM conference on Electronic commerce
The Business Value of Process Sharing in Supply Chains: A Study of RosettaNet
International Journal of Electronic Commerce
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Justifying information technology (IT) projects is desirable but challenging. Given the unprecedented level of functional integration in e-business environments, the way to link IT projects to business benefits is by capturing interactions in the business process in which they are embedded. Because the application of IT will alter the physical and information flows of a business process, the benefits of an IT project can be estimated by rigorously representing these flows. A system dynamics approach for this purpose is proposed, and, using a call center application as an example, the way this approach links an IT project to its business benefits is demonstrated. Simulations show how the model can be used to make trade-offs among important project parameters. In addition to linking IT projects to business performance, this approach offers insights into the timing of anticipated benefits.