Messaging design and beyond: learning from a user study on holiday greeting messages

  • Authors:
  • Yanqing Cui

  • Affiliations:
  • Nokia Research Center, Helsinki, Finland

  • Venue:
  • Mobility '07 Proceedings of the 4th international conference on mobile technology, applications, and systems and the 1st international symposium on Computer human interaction in mobile technology
  • Year:
  • 2007

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Abstract

The design of text messaging keeps the same ever since invented. However, the relevant user practice has already diverted from its intended use. The latest example is that through it people send holiday greetings to friends or acquaintances. In this study, we gathered and analyzed the message logs of twenty-two participants during a holiday week. The user data demonstrated that holiday greeting messages were different from everyday messages in terms of message size, character content, and contact circles. Greeting messages were likely to be "singles" - the messages that did not solicit a response. Based on the findings, we propose a message classification framework and discuss design implications for messaging, and mobile interaction design in general.