Negotiating presence-in-absence: contact, content and context

Authors:
Steve Howard;Jesper Kjeldskov;Mikael B. Skov;Kasper Garnæs;Olga Grünberger
Affiliations:
University of Melbourne, Melbourne, Australia;Aalborg University, Aalborg, Denmark;Aalborg University, Aalborg, Denmark;Aalborg University, Aalborg, Denmark;Aalborg University, Aalborg, Denmark
Venue:
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Year:
2006

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Abstract

On the basis of a longitudinal field study of domestic communication, we report some essential constituents of the user experience of awareness of others who are distant in space or time, i.e. presence-in-absence. We discuss presence-in-absence in terms of its social (Contact) and informational (Content) facets, and the circumstances of the experience (Context). The field evaluation of a prototype, 'The Cube', designed to support presence-in-absence, threw up issues in the interrelationships between contact, content and context; issues that the designers of similar social artifacts will need to address.