Plans and situated actions: the problem of human-machine communication
Plans and situated actions: the problem of human-machine communication
In the age of the smart machine: the future of work and power
In the age of the smart machine: the future of work and power
BYTE
Realizing a video environment: EuroPARC's RAVE system
CHI '92 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Portholes: supporting awareness in a distributed work group
CHI '92 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Usability
Enacting design for the workplace
Usability
User Centered System Design; New Perspectives on Human-Computer Interaction
User Centered System Design; New Perspectives on Human-Computer Interaction
ISWC '99 Proceedings of the 3rd IEEE International Symposium on Wearable Computers
Genre Combinations: A Window into Dynamic Communication Practices
Journal of Management Information Systems
Designing for a Dialogic View of Interpretation in Cross-Cultural IT Design
IDGD '09 Proceedings of the 3rd International Conference on Internationalization, Design and Global Development: Held as Part of HCI International 2009
"edit this page": the socio-technological infrastructure of a wikipedia article
Proceedings of the 27th ACM international conference on Design of communication
Group awareness information in web-based group decision support system
SMC'09 Proceedings of the 2009 IEEE international conference on Systems, Man and Cybernetics
Information systems in the public sector: The e-Government enactment framework
The Journal of Strategic Information Systems
Listen to this: using ethnography to inform the design of auditory interfaces
HAID'06 Proceedings of the First international conference on Haptic and Audio Interaction Design
What we talk about when we talk about co-creative tangibles
Proceedings of the 12th Participatory Design Conference: Exploratory Papers, Workshop Descriptions, Industry Cases - Volume 2
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The shared use of artifacts is, we argue, supported by latent border resources, which lie beyond what is usually recognized as the canonical artifact. These unnoticed resources are developed over time as artifacts are integrated into ongoing practice and stable conventions or genres grow up around them. For a couple of reasons, these resources may now deserve increased attention. First, because they lie outside conventional frames of reference, many new designs and design strategies inadvertently threaten to remove resources on which users rely. Second, because of the increasingly rapid proliferation of new technologies, users have less time to develop new border resources. Consequently, we suggest, designers now need to understand more fully the role border resources play and to work more directly to help users develop them. Meeting these goals will require more than an intensification of user-centered design. It will require a fundamental redirection of the way many designers look at both artifacts and users.