Some Pitfalls for Developing Enculturated Conversational Agents

Authors:
Matthias Rehm;Elisabeth André;Yukiko Nakano
Affiliations:
Faculty of Applied Informatics, University of Augsburg,;Faculty of Applied Informatics, University of Augsburg,;Faculty of Science and Technology, Seikei University Tokyo,
Venue:
Proceedings of the 13th International Conference on Human-Computer Interaction. Part III: Ubiquitous and Intelligent Interaction
Year:
2009

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Abstract

A review of current agent-based systems exemplifies that a Western perspective is predominant in the field. But as conversational agents focus on rich multimodal interactive behaviors that underlie face-to-face encounters, it is indispensable to incorporate cultural heuristics of such behaviors into the system. In this paper we examine some of the pitfalls that arise in developing such systems.