interactions
The Inmates Are Running the Asylum
The Inmates Are Running the Asylum
Proceedings of the 2003 conference on Designing for user experiences
The Persona Lifecycle: Keeping People in Mind Throughout Product Design
The Persona Lifecycle: Keeping People in Mind Throughout Product Design
Interaction Design: Beyond Human Computer Interaction
Interaction Design: Beyond Human Computer Interaction
CHI '07 Extended Abstracts on Human Factors in Computing Systems
An online forum as a user diary for remote workplace evaluation of a work-integrated learning system
CHI '09 Extended Abstracts on Human Factors in Computing Systems
How do people learn at the workplace? investigating four workplace learning assumptions
EC-TEL'07 Proceedings of the Second European conference on Technology Enhanced Learning: creating new learning experiences on a global scale
Providing varying degrees of guidance for work-integrated learning
EC-TEL'10 Proceedings of the 5th European conference on Technology enhanced learning conference on Sustaining TEL: from innovation to learning and practice
How do designers and user experience professionals actually perceive and use personas?
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Seeing what the system thinks you know: visualizing evidence in an open learner model
Proceedings of the 2nd International Conference on Learning Analytics and Knowledge
Basic senior personas: a representative design tool covering the spectrum of European older adults
Proceedings of the 14th international ACM SIGACCESS conference on Computers and accessibility
A persona-based approach for exploring architecturally significant requirements in agile projects
REFSQ'13 Proceedings of the 19th international conference on Requirements Engineering: Foundation for Software Quality
| Hi-index | 0.00 |
In this paper we describe and reflect on the use of personas to redesign the 3rd prototype of APOSDLE --- a system to support informal learning and knowledge transfer in the workplace. Based on the results of a formative evaluation of the 2nd prototype we used personas to explore how users' goals, behaviour and preferences could be communicated to project members during a two-day design workshop, in order to ensure useful and usable design solutions. We actively involved stakeholders representing the target market throughout the process as they helped to create, validate and interpret the four personas we used. By doing so we aimed to address methodological weaknesses and practical limitations of using personas, primarily those relating to the validity of the personas used and the way they are interpreted. We reflected on how effective the personas were by referring to data generated during the workshop and discussion transcripts. As reported by others, and as we have experienced ourselves, using personas can be quite challenging as rich narrative descriptions are expected to produce insight and design solutions. In light of this challenge, we contribute a case study illustrating how personas were implemented in a real world situation to engage project members with user information and drive the design process. We specifically discussed the strengths and weaknesses of actively involving stakeholders in creating and using personas.