Designing participation in agile ridesharing with mobile social software

Authors:
Margot Brereton;Paul Roe;Marcus Foth;Jonathan M. Bunker;Laurie Buys
Affiliations:
Queensland University of Technology, Brisbane, QLD;Queensland University of Technology, Brisbane, QLD;Queensland University of Technology, Brisbane, QLD;Queensland University of Technology, Brisbane, QLD;Queensland University of Technology, Brisbane, QLD
Venue:
OZCHI '09 Proceedings of the 21st Annual Conference of the Australian Computer-Human Interaction Special Interest Group: Design: Open 24/7
Year:
2009

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Abstract

Growing participation is a key challenge for the viability of sustainability initiatives, many of which require enactment at a local community level in order to be effective. This paper undertakes a review of technology assisted carpooling in order to understand the challenge of designing participation and consider how mobile social software and interface design can be brought to bear. It was found that while persuasive technology and social networking approaches have roles to play, critical factors in the design of carpooling are convenience, ease of use and fit with contingent circumstances, all of which require a use-centred approach to designing a technological system and building participation. Moreover, the reach of technology platform-based global approaches may be limited if they do not cater to local needs. An approach that focuses on iteratively designing technology to support and grow mobile social ridesharing networks in particular locales is proposed. The paper contributes an understanding of HCI approaches in the context of other designing participation approaches.