Warmth, competence, believability and virtual agents

Authors:
Radosław Niewiadomski;Virginie Demeure;Catherine Pelachaud
Affiliations:
Telecom ParisTech, Paris, France;Universitat Autonoma de Barcelona, Departamento de Psicologia Basica, Evolutiva y de la Educacion, Bellaterra, Spain;CNRS, LTCI, Telecom ParisTech, Paris, France
Venue:
IVA'10 Proceedings of the 10th international conference on Intelligent virtual agents
Year:
2010

Citing 11
Cited 2

The role of emotion in believable agents

Communications of the ACM
Using a human face in an interface

CHI '94 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The media equation: how people treat computers, television, and new media like real people and places

The media equation: how people treat computers, television, and new media like real people and places
The Persona Effect: How Substantial Is It?

HCI '98 Proceedings of HCI on People and Computers XIII
From Greta's mind to her face: modelling the dynamics of affective states in a conversational embodied agent

International Journal of Human-Computer Studies - Application of affective computing in human—Computer interaction
The effect of the agency and anthropomorphism of users' sense of telepresence, copresence, and social presence in virtual environments

Presence: Teleoperators and Virtual Environments
Feel the Difference: A Guide with Attitude!

IVA '07 Proceedings of the 7th international conference on Intelligent Virtual Agents
Expressions of Empathy in ECAs

IVA '08 Proceedings of the 8th international conference on Intelligent Virtual Agents
Media Equation Revisited: Do Users Show Polite Reactions towards an Embodied Agent?

IVA '09 Proceedings of the 9th International Conference on Intelligent Virtual Agents
Evaluating affective feedback of the 3d agent max in a competitive cards game

ACII'05 Proceedings of the First international conference on Affective Computing and Intelligent Interaction
Let's talk! Socially intelligent agents for language conversation training

IEEE Transactions on Systems, Man, and Cybernetics, Part A: Systems and Humans

Don't scratch! self-adaptors reflect emotional stability

IVA'11 Proceedings of the 10th international conference on Intelligent virtual agents
A second chance to make a first impression? how appearance and nonverbal behavior affect perceived warmth and competence of virtual agents over time

IVA'12 Proceedings of the 12th international conference on Intelligent Virtual Agents

Quantified Score

Hi-index	0.00

Visualization

Abstract

Believability is a key issue for virtual agents. Most of the authors agree that emotional behavior and personality have a high impact on agents' believability. The social capacities of the agents also have an effect on users' judgment of believability. In this paper we analyze the role of plausible and/or socially appropriate emotional displays on believability. We also investigate how people judge the believability of the agent, and whether it provokes social reactions of humans toward the agent. The results of our study in the domain of software assistants, show that (a) socially appropriate emotions lead to higher perceived believability, (b) the notion of believability is highly correlated with the two major socio-cognitive variables, namely competence and warmth, and (c) considering an agent believable can be different from considering it human-like.