Web workers unite! addressing challenges of online laborers

Authors:
Benjamin B. Bederson;Alexander J. Quinn
Affiliations:
University of Maryland, College Park, MD, USA;University of Maryland, College Park, MD, USA
Venue:
CHI '11 Extended Abstracts on Human Factors in Computing Systems
Year:
2011

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Abstract

The ongoing rise of human computation as a means of solving computational problems has created an environment where human workers are often regarded as nameless, faceless computational resources. Some people have begun to think of online tasks as a "remote person call". In this paper, we summarize ethical and practical labor issues surrounding online labor, and offer a set of guidelines for designing and using online labor in ways that support more positive relationships between workers and requesters, so that both can gain the most benefit from the interaction.