UCD: critique via parody and a sequel

  • Authors:
  • Gilbert Cockton

  • Affiliations:
  • Northumbria University, Newcastle upon Tyne, UK

  • Venue:
  • CHI '12 Extended Abstracts on Human Factors in Computing Systems
  • Year:
  • 2012

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Abstract

User-Centred Design (UCD) can't and doesn't design on its own. Parasitic on software design, and appropriating participatory design, UCD is legitimated by what other design traditions allegedly do not do, rather than what UCD actually does make happen. Much Human-Computer Interaction (HCI) research doesn't design, proudly rejecting any need for implications for design. UCD is strong on problems, but weak on solutions. Such weaknesses have become masked by orthodoxy and disciplinary ideology. Direct challenges to UCD are not welcome within HCI research. As a step towards finding something new and better to believe in, this alt.chi paper parodies UCD as a basis for a critique of HCI values that identifies one possible way forward.