Testing a walkthrough methodology for theory-based design of walk-up-and-use interfaces
CHI '90 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
User interface evaluation in the real world: a comparison of four techniques
CHI '91 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Refining the test phase of usability evaluation: how many subjects is enough?
Human Factors - Special issue: measurement in human factors
Finding usability problems through heuristic evaluation
CHI '92 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Comparison of empirical testing and walkthrough methods in user interface evaluation
CHI '92 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
IBM computer usability satisfaction questionnaires: psychometric evaluation and instructions for use
International Journal of Human-Computer Interaction
User and task analysis for interface design
User and task analysis for interface design
The usability engineering lifecycle: a practitioner's handbook for user interface design
The usability engineering lifecycle: a practitioner's handbook for user interface design
Usability Engineering
User-Centered Design and Evaluation of Virtual Environments
IEEE Computer Graphics and Applications
User-Centered Design and Evaluation of a Real-Time Battlefield Visualization Virtual Environment
VR '99 Proceedings of the IEEE Virtual Reality
A framework for analyzing the cognitive complexity of computer-assisted clinical ordering
Journal of Biomedical Informatics - Patient safety
A Cost-Effective Usability Evaluation Progression for Novel Interactive Systems
HICSS '04 Proceedings of the Proceedings of the 37th Annual Hawaii International Conference on System Sciences (HICSS'04) - Track 9 - Volume 9
Cost-Justifying Usability: An Update for the Internet Age
Cost-Justifying Usability: An Update for the Internet Age
A user-centered framework for redesigning health care interfaces
Journal of Biomedical Informatics - Special issue: Human-centered computing in health information systems. Part 1: Analysis and design
Human-Centered Software Engineering - Integrating Usability in the Development Process (Human-Computer Interaction Series)
What is gained and lost when using methods other than empirical testing
CHI '92 Posters and Short Talks of the 1992 SIGCHI Conference on Human Factors in Computing Systems
Heuristic evaluation of paper-based Web pages: a simplified inspection usability methodology
Journal of Biomedical Informatics
Human-Computer Interaction (3rd Edition)
Human-Computer Interaction (3rd Edition)
Designing the User Interface: Strategies for Effective Human-Computer Interaction
Designing the User Interface: Strategies for Effective Human-Computer Interaction
Journal of Biomedical Informatics
Measuring the User Experience: Collecting, Analyzing, and Presenting Usability Metrics
Measuring the User Experience: Collecting, Analyzing, and Presenting Usability Metrics
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As healthcare consumers increasingly turn to the World Wide Web (WWW) to obtain health information, it is imperative that health-related websites are user-centered. Websites are often developed without consideration of intended users' characteristics, literacy levels, preferences, and information goals resulting in user dissatisfaction, abandonment of the website, and ultimately the need for costly redesign. This paper provides a methodological review of a user-centered framework that incorporates best practices in literacy, information quality, and human-computer interface design and evaluation to guide the design and redesign process of a consumer health website. Following the description of the methods, a case analysis is presented, demonstrating the successful application of the model in the redesign of a consumer health information website with call center. Comparisons between the iterative revisions of the website showed improvements in usability, readability, and user satisfaction.