Improving video-mediated communication with orchestration

Authors:
Martin Groen;Marian Ursu;Spiros Michalakopoulos;Manolis Falelakis;Epameinondas Gasparis
Affiliations:
Department of Computing, Goldsmiths College, University of London, 8 Lewisham Way, London SE14 6NW, United Kingdom;Department of Computing, Goldsmiths College, University of London, 8 Lewisham Way, London SE14 6NW, United Kingdom;Department of Computing, Goldsmiths College, University of London, 8 Lewisham Way, London SE14 6NW, United Kingdom;Department of Computing, Goldsmiths College, University of London, 8 Lewisham Way, London SE14 6NW, United Kingdom;Department of Computing, Goldsmiths College, University of London, 8 Lewisham Way, London SE14 6NW, United Kingdom
Venue:
Computers in Human Behavior
Year:
2012

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Abstract

Video-mediated communication (VMC) has become a popular communication medium. However, research to date suggests that the inherent constraints of VMC impair effective and efficient communication and task performance. We propose that these negative findings could be attributed to how the technology was used and propose the novel concept of communication orchestration aimed at mitigating some of the signaled limitations. Orchestration is a selection process for displaying information that is deemed relevant for accomplishing an effective and efficient task performance and communicative experience. We report an experiment that confirmed this suggestion. The results indicate that orchestration could be an important novel feature to aid humans when communicating via VMC, but also suggest that there is potential for further improvements in orchestration.