Contextual design: defining customer-centered systems
Contextual design: defining customer-centered systems
Augmenting fun and beauty: a pamphlet
DARE '00 Proceedings of DARE 2000 on Designing augmented reality environments
Making Use: Scenario-Based Design of Human-Computer Interactions
Making Use: Scenario-Based Design of Human-Computer Interactions
The Inmates Are Running the Asylum
The Inmates Are Running the Asylum
User Centered System Design; New Perspectives on Human-Computer Interaction
User Centered System Design; New Perspectives on Human-Computer Interaction
Managing as Designing
Participation in design things
Proceedings of the Tenth Anniversary Conference on Participatory Design 2008
Participatory innovation: a research agenda
Proceedings of the Tenth Anniversary Conference on Participatory Design 2008
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In this paper we study a design approach as a method for conducting organizational development in innovation process management. We have utilized personas, metaphorical design, scenarios and paper prototyping as ways of going beyond mere problem-solving. These methods have been used to create solutions that allow the organization to reflect on their activities from a wider perspective. We analyse the methods from the point of view of three important aspects of design work: human-centeredness, participation and embodiment. The research is based in an industry context in which a globally operating company is in the process of renewing their innovation processes. Building on these methods the participants in the three co-design workshops were able to generate a shared understanding of the motivations of their employees, plan new innovation practices and create future scenarios of digital tools and features that support the work in the R&D units. Based on our analysis we give recommendations for design methods in organizational development and suggestions for further research.