Back to the app: the costs of mobile application interruptions

  • Authors:
  • Luis Leiva;Matthias Böhmer;Sven Gehring;Antonio Krüger

  • Affiliations:
  • Universitat Politècnica de València, Valencia, Spain;German Research Center for Artificial Intelligence (DFKI), Saarbrücken, Germany;German Research Center for Artificial Intelligence (DFKI), Saarbrücken, Germany;German Research Center for Artificial Intelligence (DFKI), Saarbrücken, Germany

  • Venue:
  • MobileHCI '12 Proceedings of the 14th international conference on Human-computer interaction with mobile devices and services
  • Year:
  • 2012

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Abstract

Smartphone users might be interrupted while interacting with an application, either by intended or unintended circumstances. In this paper, we report on a large-scale observational study that investigated mobile application interruptions in two scenarios: (1) intended back and forth switching between applications and (2) unintended interruptions caused by incoming phone calls. Our findings reveal that these interruptions rarely happen (at most 10% of the daily application usage), but when they do, they may introduce a significant overhead (can delay completion of a task by up to 4 times). We conclude with a discussion of the results, their limitations, and a series of implications for the design of mobile phones.