Information centers as organizational innovation: exploring the correlates of implementation success
Journal of Management Information Systems
Multivariate data analysis (4th ed.): with readings
Multivariate data analysis (4th ed.): with readings
Beyond Knowledge Management: New Ways to Work and Learn
Beyond Knowledge Management: New Ways to Work and Learn
Information for Innovation: Managing Change from an Information Perspective
Information for Innovation: Managing Change from an Information Perspective
Information Orientation: The Link to Business Performance
Information Orientation: The Link to Business Performance
Knowledge Management: An Organizational Capabilities Perspective
Journal of Management Information Systems
Breaking the Myths of Rewards: An Exploratory Study of Attitudes about Knowledge Sharing
Information Resources Management Journal
Assessing and managing employee readiness for embracing e-business
Proceedings of the 2008 ACM SIGMIS CPR conference on Computer personnel doctoral consortium and research
Evaluation of factors influencing knowledge sharing based on a fuzzy AHP approach
Journal of Information Science
An Exploratory Study of the Key Skills for Entry-Level ERP Employees
International Journal of Enterprise Information Systems
International Journal of Knowledge Management
Taking Charities Seriously: A Call for Focused Knowledge Management Research
International Journal of Knowledge Management
International Journal of Business Information Systems
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Knowledge sharing in public services has not yet received much attention in the research literature. This paper investigates knowledge sharing in one public service context and identifies factors that influence the readiness of an organization to share knowledge effectively. Using participant observation, document analysis, interviews n=30 and a survey n=132, data are presented to highlight antecedents to effective knowledge sharing in healthcare service delivery. Through factor analysis and regression modeling, we have isolated six factors that are significant predictors of effective knowledge sharing. Our research is broadly consistent with previous findings that an innovative culture, a capacity to learn from failure and good information quality are strong predictors of successful knowledge sharing. However, we also identify factors associated with change management, and a predisposition to confront performance indicators, that significantly influence the knowledge sharing process. While we argue that our six-factor model may be equally relevant to private sector firms, we suggest that the peculiar nature of the public sector environment poses unique challenges for healthcare managers who seek to develop a knowledge sharing capability.