Cross-cultural applicability of user evaluation methods: a case study amongst Japanese, North-American, English and Dutch users

Authors:
Vanessa Evers
Affiliations:
The Open University, The Walton Hall, MK
Venue:
CHI '02 Extended Abstracts on Human Factors in Computing Systems
Year:
2002

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Abstract

This paper describes the findings for an international user study investigating cultural applicability of user evaluation methods. The case study evaluates cultural differences in understanding of a virtual campus website across four culturally different user groups by using the same methods for each group. Findings suggest that some user evaluation methods are less applicable than others are for a culturally diverse user base.