In the lab and out in the wild: remote web usability testing for mobile devices

  • Authors:
  • Sarah Waterson;James A. Landay;Tara Matthews

  • Affiliations:
  • U.C. Berkeley, CA;U.C. Berkeley, CA;Seattle University, Seattle, WA

  • Venue:
  • CHI '02 Extended Abstracts on Human Factors in Computing Systems
  • Year:
  • 2002

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Abstract

In this paper we discuss a pilot usability study using wireless Internet-enabled personal digital assistants (PDAs). We compared usability data gathered in traditional lab studies with a proxy-based clickstream logging and analysis tool. We found that this remote testing technique can more easily gather many of the content-related usability issues, but device-related issues are more difficult to capture.