Individual differences and relative advantage: the case of GSS

  • Authors:

  • Elena Karahanna;Manju Ahuja;Mark Srite;John Galvin

  • Affiliations:

  • MIS Department, Terry College of Business, The University of Georgia, Athens, GA 30602, USA;Accounting and Information Systems Department, Kelley School of Business, Indiana University, 1309 East Tenth St., Bloomington, IN, USA;School of Business Administration, University of Wisconsin-Milwaukee, P.O. Box 742, Milwaukee, WI 53201, USA;Kelley School of Business, Indiana University, 801 W. Michigan St., Indianapolis, IN 46202-5151, USA

  • Venue:
  • Decision Support Systems
  • Year:
  • 2002

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Abstract

Studies of the effect of individual differences on usage of information systems have yielded mixed results. This study examines the effect of individual differences on the perceived relative advantage (a concept akin to perceived usefulness) of using Group Support Systems (GSS) over traditional face-to-face meetings. Specifically, the current field study investigates the effect of oral and writing communication apprehension, computer anxiety, and personal innovativeness on perceptions of relative advantage of a GSS. Results provide empirical support for the relationships explored and explain about 40% of variance in relative advantage of a GSS meeting vis-à-vis a traditional face-to-face meeting.