Human Factors Evaluation Techniques to Aid Understanding of Virtual Interfaces

  • Authors:
  • R. S. Kalawsky;S. T. Bee;S. P. Nee

  • Affiliations:
  • -;-;-

  • Venue:
  • BT Technology Journal
  • Year:
  • 1999

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Abstract

Advances in enabling technologies such as broadband wide area networks and the proliferation of the Internet has led to industry and home users looking beyond conventional communications media. Consequently, the telecommunications industry has been extending its application domain over recent years. Indeed, mediated communication has become a reasonably well established research area. Numerous modes of communication have been utilised successfully for various applications. From e-mail and text chat to videoconferencing systems, the use of mediated communication has become a part of daily life. Virtual environments (VEs) are highly configurable media, ranging from relatively basic to extremely elaborate architectures. At their most complex, they promise a seamless interface between real and synthesised environments. The potential for media-rich environments is seeded in the technology‘s capacity to faithfully represent the participants (both physically and dynamically) and for those participants to present and interact with (shared) data in an intuitive manner. It is the latter of these attributes which is highly relevant to communications and is discussed in this paper. The various configurations of virtual reality (VR) technology make matching the user to the technology an extremely complex task. Clearly, a basis for evaluating the effectiveness of these systems is required. Even though human factors (HF) evaluation and design techniques are well established in other human/computer interaction (HCI) fields, knowledge and understanding of virtual interfaces is limited. HF evaluation in VR is a complex subject and covers many aspects, such as basic human performance, cognition, and sensory capability. To address all these factors individually in an empirical fashion would demand a very long and expensive research programme. In addition, such studies may not predict the user‘s overall performance in a multi-modal VE. This paper deals with an alternative approach to understanding the issues of human performance in virtual environments via a process of top-down systems engineering evaluation. This paper is designed to provide an introduction to the assessment of virtual environments, and a reference for interface designers and researchers engaged in the investigation of mediated communication.