The art of navigating through hypertext
Communications of the ACM
Modern operating systems
Essential client/server survival guide
Essential client/server survival guide
A shell for developing non-monotonic user modeling systems
International Journal of Human-Computer Studies
GroupLens: an open architecture for collaborative filtering of netnews
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
GroupLens: applying collaborative filtering to Usenet news
Communications of the ACM
LDAP: programming directory-enabled applications with lightweight directory access protocol
LDAP: programming directory-enabled applications with lightweight directory access protocol
The platform for privacy preferences
Communications of the ACM
An algorithmic framework for performing collaborative filtering
Proceedings of the 22nd annual international ACM SIGIR conference on Research and development in information retrieval
Combining collaborative filtering with personal agents for better recommendations
AAAI '99/IAAI '99 Proceedings of the sixteenth national conference on Artificial intelligence and the eleventh Innovative applications of artificial intelligence conference innovative applications of artificial intelligence
Tailoring the interaction with users in electronic shops
UM '99 Proceedings of the seventh international conference on User modeling
Exploiting learning techniques for the acquisition of user stereotypes and communities
UM '99 Proceedings of the seventh international conference on User modeling
Machine learning and knowledge representation in the LaboUr approach to user modeling
UM '99 Proceedings of the seventh international conference on User modeling
One for all and all in one: a learner modelling server in a multi-agent platform
UM '99 Proceedings of the seventh international conference on User modeling
Predicting users' requests on the WWW
UM '99 Proceedings of the seventh international conference on User modeling
Recommender systems in e-commerce
Proceedings of the 1st ACM conference on Electronic commerce
Visualization of navigation patterns on a Web site using model-based clustering
Proceedings of the sixth ACM SIGKDD international conference on Knowledge discovery and data mining
Distributed Operating Systems: The Logical Design
Distributed Operating Systems: The Logical Design
Adaptive HyperText and Hypermedia
Adaptive HyperText and Hypermedia
Internet World Guide to One-to-One Web Marketing
Internet World Guide to One-to-One Web Marketing
Understanding and Deploying LDAP Directory Services
Understanding and Deploying LDAP Directory Services
Feature-based and Clique-based User Models for Movie Selection: A Comparative Study
User Modeling and User-Adapted Interaction
User Modeling and User-Adapted Interaction
User Modeling for Adaptive News Access
User Modeling and User-Adapted Interaction
WUM - A Tool for WWW Ulitization Analysis
WebDB '98 Selected papers from the International Workshop on The World Wide Web and Databases
Personalised hypermedia presentation techniques for improving online customer relationships
The Knowledge Engineering Review
Empirical analysis of predictive algorithms for collaborative filtering
UAI'98 Proceedings of the Fourteenth conference on Uncertainty in artificial intelligence
Proceedings of the seventh international conference on 3D Web technology
Putting personalization into practice
Communications of the ACM - The Adaptive Web
Tailoring the Interaction with Users in Web Stores
User Modeling and User-Adapted Interaction
User Modeling and User-Adapted Interaction
Modeling Student Knowledge: Cognitive Tutors in High School and College
User Modeling and User-Adapted Interaction
User Modeling for Personalized City Tours
Artificial Intelligence Review
Personalization of Newsletters Using Multistage Fuzzy Inference
Proceedings of the International Conference, 7th Fuzzy Days on Computational Intelligence, Theory and Applications
Personis: A Server for User Models
AH '02 Proceedings of the Second International Conference on Adaptive Hypermedia and Adaptive Web-Based Systems
Fuzzy Linguistic Summaries in Rule-Based Adaptive Hypermedia Systems
AH '02 Proceedings of the Second International Conference on Adaptive Hypermedia and Adaptive Web-Based Systems
Tailoring the Recommendation of Tourist Information to Heterogeneous User Groups
Revised Papers from the nternational Workshops OHS-7, SC-3, and AH-3 on Hypermedia: Openness, Structural Awareness, and Adaptivity
Privacy through pseudonymity in user-adaptive systems
ACM Transactions on Internet Technology (TOIT)
Adaptive interfaces and agents
The human-computer interaction handbook
IHM '02 Proceedings of the 14th French-speaking conference on Human-computer interaction (Conférence Francophone sur l'Interaction Homme-Machine)
Multi-Agent Multi-User Modeling in I-Help
User Modeling and User-Adapted Interaction
Personalised hypermedia presentation techniques for improving online customer relationships
The Knowledge Engineering Review
Evaluating example-based search tools
EC '04 Proceedings of the 5th ACM conference on Electronic commerce
E-commerce personalization and real-time site monitoring
Designing personalized user experiences in eCommerce
Creating an E-commerce environment where consumers are willing to share personal information
Designing personalized user experiences in eCommerce
Recommending as personalized teaching: towards credible needs-based ecommerce recommender systems
Designing personalized user experiences in eCommerce
Proceedings of the 13th international World Wide Web conference on Alternate track papers & posters
AdapTIVE: An Intelligent Virtual Environment and Its Application in E-Commerce
COMPSAC '04 Proceedings of the 28th Annual International Computer Software and Applications Conference - Volume 01
An empirical testing of user stereotypes of information retrieval systems
Information Processing and Management: an International Journal - Special issue: Cross-language information retrieval
Interest Derivation through Keywords
EUROMICRO '05 Proceedings of the 31st EUROMICRO Conference on Software Engineering and Advanced Applications
On fuzziness in relationship value segmentation: applications to personalized e-commerce
ACM SIGecom Exchanges
Adaptive decision support system (ADSS) for B2C e-commerce
ICEC '06 Proceedings of the 8th international conference on Electronic commerce: The new e-commerce: innovations for conquering current barriers, obstacles and limitations to conducting successful business on the internet
An adaptive system for the personalized access to news
AI Communications
W4A '07 Proceedings of the 2007 international cross-disciplinary conference on Web accessibility (W4A)
Identities Management for E-Commerce and Collaboration Applications
International Journal of Electronic Commerce
A transformation framework for building personalized user interfaces for browsing XML content
SADPI '07 Proceedings of the 2007 international workshop on Semantically aware document processing and indexing
Identity verification through dynamic keystroke analysis
Intelligent Data Analysis
Database querying with personalized vocabulary using data summaries
Fuzzy Sets and Systems
Do online buying behaviour and attitudes to web personalization vary by age group?
Proceedings of the 2008 annual research conference of the South African Institute of Computer Scientists and Information Technologists on IT research in developing countries: riding the wave of technology
A platform for virtual museums with personalized content
Multimedia Tools and Applications
UMAP '09 Proceedings of the 17th International Conference on User Modeling, Adaptation, and Personalization: formerly UM and AH
ISeller: A Flexible Personalization Infrastructure for e-Commerce Applications
EC-Web 2009 Proceedings of the 10th International Conference on E-Commerce and Web Technologies
Performance evaluation of user modeling servers under real-world workload condition
UM'03 Proceedings of the 9th international conference on User modeling
Purpose-based user modelling in a multi-agent portfolio management system
UM'03 Proceedings of the 9th international conference on User modeling
Ontological technologies for user modelling
International Journal of Metadata, Semantics and Ontologies
The adaptive web
Personalization in e-commerce applications
The adaptive web
Affective user modeling for adaptive intelligent user interfaces
HCI'07 Proceedings of the 12th international conference on Human-computer interaction: intelligent multimodal interaction environments
KES'07/WIRN'07 Proceedings of the 11th international conference, KES 2007 and XVII Italian workshop on neural networks conference on Knowledge-based intelligent information and engineering systems: Part III
Personalization of content in virtual exhibitions
SAMT'07 Proceedings of the semantic and digital media technologies 2nd international conference on Semantic Multimedia
The weHelp reference architecture for community-driven recommender systems
Proceedings of the 2nd International Workshop on Recommendation Systems for Software Engineering
User profiling with privacy: a framework for adaptive information agents
Intelligent information agents
Towards personality-based user adaptation: psychologically informed stylistic language generation
User Modeling and User-Adapted Interaction
Information Systems Frontiers
User modelling server for adaptive help
Intelligent Decision Technologies - Special issue on knowledge-based environments and services in human-computer interaction
Rule based framework for intelligent GUI adaptation
Proceedings of the 12th International Conference on Computer Systems and Technologies
User model interoperability: a survey
User Modeling and User-Adapted Interaction
Dealing with different languages and old profiles in keystroke analysis of free text
AI*IA'05 Proceedings of the 9th conference on Advances in Artificial Intelligence
Ubiquitous user modeling in recommender systems
UM'05 Proceedings of the 10th international conference on User Modeling
Agent-Based ubiquitous user modeling
UM'05 Proceedings of the 10th international conference on User Modeling
Recommending services in a trust-based decentralized user modeling system
UMAP'11 Proceedings of the 19th international conference on Advances in User Modeling
Evaluation of a personalized digital library based on cognitive styles: Adaptivity vs. adaptability
International Journal of Information Management: The Journal for Information Professionals
Investigation of behavior and perception of digital library users: A cognitive style perspective
International Journal of Information Management: The Journal for Information Professionals
User modelling ecosystems: a user-centred approach
UMAP'12 Proceedings of the 20th international conference on User Modeling, Adaptation, and Personalization
Experimental evaluation of context-dependent collaborative filtering using item splitting
User Modeling and User-Adapted Interaction
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The aim of this article is to present and discuss selected commercial user modeling systems against the background of deployment requirements in real-world environments. Following the recent trend towards personalization on the World Wide Web, these systems are mainly aimed at supporting e-commerce including customer relationship management. In order to guide and structure our review, we define a requirements catalogue that comprises the main dimensions of functionality, data acquisition, representation, extensibility and flexibility, integration of external user-related information, compliance with standards, concern for privacy, and system architecture. Apart from the novelty of such a comparison both inside and outside the classical user modeling literature, a presentation of the core features of these commercial systems may provide a source of information and inspiration for the design, implementation, and deployment of future user modeling systems in research and commercial environments.