Making the transition from print to electronic encyclopaedias: adapation of mental models
International Journal of Man-Machine Studies
Information retrieval using a hypertext-based help system
SIGIR '89 Proceedings of the 12th annual international ACM SIGIR conference on Research and development in information retrieval
A re-examination of relevance: toward a dynamic, situational definition
Information Processing and Management: an International Journal
Searching versus browsing in hypertext
Hypermedia
Information foraging in information access environments
CHI '95 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Computational models of information scent-following in a very large browsable text collection
Proceedings of the ACM SIGCHI Conference on Human factors in computing systems
A cognitive model of document use during a research project. Study I. document selection
Journal of the American Society for Information Science
Web page design: implications of memory, structure and scent for information retrieval
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Quantifying the effect of user interface design features on cyberstore traffic and sales
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
A comparison of two current e-commerce sites
Proceedings of the 16th annual international conference on Computer documentation
Design guidelines for landmarks to support navigation in virtual environments
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
Learning and performing by exploration: label quality measured by latent semantic analysis
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
The tangled Web we wove: a taskonomy of WWW use
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
How knowledge workers use the web
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Cognitive walkthrough for the web
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Designing Web Usability: The Practice of Simplicity
Designing Web Usability: The Practice of Simplicity
Web Design: The Complete Reference
Web Design: The Complete Reference
The Psychology of Menu Selection: Designing Cognitive Control at the Human/Computer Interface
The Psychology of Menu Selection: Designing Cognitive Control at the Human/Computer Interface
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Information Foraging with a Proximity-Based Browsing Tool
Artificial Intelligence Review
When the Wait Isnt So Bad: The Interacting Effects of Website Delay, Familiarity, and Breadth
Information Systems Research
Trends in sitemap designs: a taxonomy and survey
AUIC '07 Proceedings of the eight Australasian conference on User interface - Volume 64
How do Web users respond to non-banner-ads animation? The effects of task type and user experience
Journal of the American Society for Information Science and Technology
The influence of spatial ability on the use of web sitemaps
OZCHI '07 Proceedings of the 19th Australasian conference on Computer-Human Interaction: Entertaining User Interfaces
SNIF-ACT: a cognitive model of user navigation on the world wide web
Human-Computer Interaction
Cognitive load in ecommerce applications: measurement and effects on user satisfaction
Advances in Human-Computer Interaction
This image smells good: effects of image information scent in search engine results pages
Proceedings of the 20th ACM international conference on Information and knowledge management
Learning by foraging: The impact of individual knowledge and social tags on web navigation processes
Computers in Human Behavior
Using existing website ontologies to assist navigation and exploration
AWIC'05 Proceedings of the Third international conference on Advances in Web Intelligence
Modeling web navigation: methods and challenges
ITWP'03 Proceedings of the 2003 international conference on Intelligent Techniques for Web Personalization
Computers in Human Behavior
A Data-Driven Approach to Measure Web Site Navigability
Journal of Management Information Systems
Goal attainment on long tail web sites: An information foraging approach
Decision Support Systems
Website navigation tools: a decade of design trends 2002 to 2011
AUIC '12 Proceedings of the Thirteenth Australasian User Interface Conference - Volume 126
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Users faced with Web sites containing many possibly relevant pages often have a decision to make about navigation: use the menu of links or use the provided site search function. Two studies were conducted to examine what users do when faced with this decision on e-commerce Web sites, and how users go about deciding which method to attempt. An exploratory study revealed a wide distribution of searching and browsing behavior across sites and users. Counter to some predictions, use of the site search functions did not yield faster or more accurate performance in locating products. Questionnaire data suggested that factors relevant to the menu structure, interface element prominence, information scent and user dispositions all influenced the decision of whether to browse or search a site for a product. A second experiment utilizing novel e-commerce sites and allowing for more control of factors found to be important in the first study found that browsing behavior was influenced by both the breadth and information scent of the menus. These results suggest that providing site search should not be used to compensate for poor menu design, and provide further evidence regarding the design of effective menu structures.