Open-ended interaction in cooperative prototyping a video-based analysis
Scandinavian Journal of Information Systems
Generating visions: future workshops and metaphorical design
Design at work
Language, perspectives, and design
Design at work
Technological frames: making sense of information technology in organizations
ACM Transactions on Information Systems (TOIS) - Special issue on social science perspectives on IS
Communications of the ACM
Design artefacts: towards a design-oriented epistemology
Scandinavian Journal of Information Systems - Special issue on information technology in human activity
Sorting things out: classification and its consequences
Sorting things out: classification and its consequences
User Advocacy in Participatory Design: Designers‘ Experiences with a New Communication Channel
Computer Supported Cooperative Work
Design Tools and Framing Practices
Computer Supported Cooperative Work
D for democracy: on political ideals in participatory design
Scandinavian Journal of Information Systems
Creating conditions for participation: conflicts and resources in systems development
Human-Computer Interaction
Representations and user-developer interaction in cooperative analysis and design
Human-Computer Interaction
Understanding representation in design
Human-Computer Interaction
International Journal of Web Based Communities
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The aim of Participatory Design (PD) is to involve the users in the design. Even though the research has shown the success of PD projects in empowering users, little has been said about PD practices within accountable organizations. To transfer PD practices to these business organizations, we need to understand design as an institutional discourse. This paper discusses a sequence of organizational planning interaction and demonstrates how a manager represents the issues within a planning frame and why other participants are unable to act within this frame. The users and even the designer were marginalized from the planning activity. It is postulated that balancing the existing institutionalized power relationships may be laborious within this kind of context. For this reason, it is, instead, argued that we could approach this task implicitly by strengthening diverse frames and, in this way, to pave the way for a more grounded heterogeneous planning discourse inside accountable organizations. This process could be supported by a human mediator, a frame advocate.