Analyzing and supporting collaboration in cooperative computer-mediated communication

  • Authors:
  • Jörg Zumbach;Jochen Schönemann;Peter Reimann

  • Affiliations:
  • University of Heidelberg, Germany;University of Heidelberg, Germany;University of Sydney, Australia

  • Venue:
  • CSCL '05 Proceedings of th 2005 conference on Computer support for collaborative learning: learning 2005: the next 10 years!
  • Year:
  • 2005

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Abstract

Two methods for fostering collaborative behavior are compared: a feedback-mechanism to scaffold collaborative behavior, and use of distributed learning resources. Based on recent research on what constitutes effective collaboration behavior, we developed a coding scheme to categorize learner-learner interaction as collaboration. In a collaboration environment for learner dyads specifically implemented to test our hypotheses, a human observer identified, in parallel with students' interactions, instances of real collaboration, and gave online feedback. In the same two-factorial design, we varied the resources available to the partners. The influence of these interventions on outcomes related to knowledge acquisition, problem-solving, group climate and collaborative behavior was tested. Results suggest there are benefits in providing a feedback approach in fostering collaboration and enhancing problem-solving quality.