Net gain: expanding markets through virtual communities
Net gain: expanding markets through virtual communities
Steps to the Future: Fresh Thinking on the Management of It-Based Organizational Transformation
Steps to the Future: Fresh Thinking on the Management of It-Based Organizational Transformation
A combined-method study of small business internet commerce
International Journal of Electronic Commerce - Special issue: A global perspective on electronic commerce
Economics and Electronic Commerce: Survey and Directions for Research
International Journal of Electronic Commerce
Virtual Community Loyalty: An Interpersonal-Interaction Perspective
International Journal of Electronic Commerce
International Journal of Electronic Commerce
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The global trend to electronic service delivery (ESD) bygovernments can include the sponsorship of virtual communities thatcreate value and become places where people, content, andcommunication come together around a need {4}, enabling governmentagencies to extend their traditional service-provision role.Implementation is sometimes problematic, however, and understandingthe implementation process is crucial to the success of suchvirtual communities. This paper reports a case study of a virtual community (an on-lineexport-documentation system) that links government and business.The study employs Bijker's framework to conceptualize the processof defining the technical standard and implementing thedocumentation system {2}. Diffusion effects shaped theimplementation and influenced participant responses, illustratingBijker's argument that an artifact or product demonstratesinterpretive flexibility before it stabilizes {2}.