Experiencing real-world interaction: results from a NFC user experience field trial

Authors:
Arjan Geven;Peter Strassl;Bernhard Ferro;Manfred Tscheligi;Harald Schwab
Affiliations:
CURE - Center for Usability Research and Engineering, Wien, Austria;CURE - Center for Usability Research and Engineering, Wien, Austria;CURE - Center for Usability Research and Engineering, Wien, Austria;CURE - Center for Usability Research and Engineering, Wien, Austria;Mobilkom Austria AG, Wien, Austria
Venue:
Proceedings of the 9th international conference on Human computer interaction with mobile devices and services
Year:
2007

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Abstract

Mobile devices equipped with near-field communication can be used in a variety of settings to interact with the real world. In this study, we assessed user experiences with such mobile devicesfor different groups of users to better understand the possibilities of NFC in real-world interaction, based on a complementary set of studies (diary study, online survey, experience study, focus group and idea development workshop) in a large field-trial, wherea group of 75 users interacted with NFC-services. The studies show a large variety in application domains and business potential. However, analyses of the current situation also show user experience breakdowns due to functional failures, missing feedback, inconsistent interaction models and absent affordances.