A design methodology for form-based knowledge reuse and representation

Authors:
Jen-Her Wu
Affiliations:
Department of Information Management, National Sun Yat-Sen University, 70 Lien-Hai Road, Kaohsiung 80424, Taiwan
Venue:
Information and Management
Year:
2009

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Abstract

Paper forms are regularly used for collecting and disseminating knowledge in offices; they are a natural way of eliciting requirements of knowledge workers. Many organizations have implemented a groupware system to integrate the organizational knowledge and support knowledge creation. However, design methods for flexible form-based knowledge reuse and representation are limited. We developed a methodology based on the enhanced cognitive fit theory; it utilizes factoring and synthesis principles to manipulate form-based knowledge. The methodology was articulated using the design science research methodology. A prototype embedded methodology was built to support a knowledge worker in knowledge creation and reuse in a high tech firm. The resulting system allowed flexible form-based knowledge creation that was useful for problem solving and exploiting opportunities. Implications and conclusions are discussed.