Designing for or designing with? Informant design for interactive learning environments
Proceedings of the ACM SIGCHI Conference on Human factors in computing systems
Making Use: Scenario-Based Design of Human-Computer Interactions
Making Use: Scenario-Based Design of Human-Computer Interactions
Lessons from a Decade of Group Support Systems Research
HICSS '96 Proceedings of the 29th Hawaii International Conference on System Sciences Volume 3: Collaboration Systems and Technology
ICTAI '04 Proceedings of the 16th IEEE International Conference on Tools with Artificial Intelligence
Harvard Business Essentials Guide to Negotiation
Harvard Business Essentials Guide to Negotiation
Creating human-machine synergy in negotiation support systems: towards the pocket negotiator
HuCom '08 Proceedings of the 1st International Working Conference on Human Factors and Computational Models in Negotiation
Affective negotiation support systems
Journal of Ambient Intelligence and Smart Environments
Social acceptance of negotiation support systems
USAB'10 Proceedings of the 6th international conference on HCI in work and learning, life and leisure: workgroup human-computer interaction and usability engineering
Human-agent teamwork in dynamic environments
Computers in Human Behavior
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Negotiation support systems (NSS) can enhance humans' performance in negotiations. Much research in this area focuses on finding optimal bids. However, there is little research on human factors in technological negotiation support. We believe an in-depth analysis of the task involving experts and users is needed to build a new generation of NSS focusing on man-machine collaboration. We describe a scenario-based approach to gathering requirements for such a system. We wrote five scenarios containing part of the envisioned functionality in the most important use situations, e.g. face-to-face negotiation, on the phone, collaborative or mobile preparation. We used claims analysis to clarify our design decisions. To evaluate our claims we organized focus groups including six general and six job negotiation experts. The filmed scenarios were used together with two claims each to guide the discussion. Based on the data analysis we constructed 12 design guidelines for NSS.