Real-time collaborative editing behavior in USA and Japanese distributed teams

Authors:
Lauren Scissors;N. Sadat Shami;Tatsuya Ishihara;Steven Rohall;Shin Saito
Affiliations:
Northwestern University, Evanston, Illinois, USA;IBM T.J. Watson Research Center, Hawthorne, New York, USA;IBM Tokyo Research Laboratory, Tokyo, Japan;IBM T.J. Watson Research Center, Hawthorne, New York, USA;IBM Tokyo Research Laboratory, Tokyo, Japan
Venue:
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Year:
2011

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Abstract

While there are tools that allow distributed teams to collaboratively edit in real time, little work examines this practice among real teams doing real work. Even less is known about how teams from different countries make use of real-time collaborative editing tools. The current work highlights results from a qualitative user study of real-world Japanese and U.S. distributed work teams who used LiveDeck, a real-time slide editing and whiteboarding tool. Through the implementation of various novel features used as probes, differences in behavior and attitudes between team members were uncovered. Differences in the use of slide navigation options, anonymity features, and pop-up 'emotes' representing nonverbal gestures are discussed.