Bridging the gender and generation gap by ICT applying a participatory design process

  • Authors:
  • Sandra Buchmüller;Gesche Joost;Nina Bessing;Stephanie Stein

  • Affiliations:
  • Deutsche Telekom AG, Laboratories, Berlin, Germany 10587;Deutsche Telekom AG, Laboratories, Berlin, Germany 10587;EAF, Berlin, Berlin, Germany 10117;EAF, Berlin, Berlin, Germany 10117

  • Venue:
  • Personal and Ubiquitous Computing
  • Year:
  • 2011

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Abstract

In this article, we present an interdisciplinary research and design project on gender and diversity aspects in the development of information and communication technology (ICT). We take this project as a case study in order to show how we dealt with the digital divide. The digital divide denotes a knowledge and communication gap that finally leads to social disintegration caused by unequal ownership of information and communication technology (ICT) and unequally distributed access to the online world. It separates the society into so-called onliners and "none-liners". The digital divide is caused by social factors like age, gender, education, and local infrastructure (Arnhold in Digital Divide. Zugangs-oder Wissenskluft? Verlag Reinhard Fischer, M眉nchen, 2003; Gehrke in Digitale Teilung--Digitale Integration. Perspektiven der Internetnutzung. ecmc Working Paper, M眉nchen, 2004; Initiative D21, TNS Infratest (ed) in (N)Onliner Altas 2010. Eine Topografie des digitalen Grabens durch Deutschland. Nutzung und Nichtnutzung des Internets, Strukturen und regionale Verteilung, 2010; Initiative D21, TNS Infratest (ed) in Die digitale Gesellschaft in Deutschland--Sechs Nutzertypen im Vergleich. Eine Sonderstudie im Rahmen des (No)Onliner Atlas 2010, 2010; Statistisches Bundesamt (ed) in Wirtschaftsrechnungen. Private Haushalte in der Informationsgesellschaft Nutzung von Informations und Kommunikationstechnologien, Wiesbaden, 2010; Statistisches Bundesamt (ed) in Informationsgesellschaft in Deutschland, Wiesbaden, 2009). In our case study, we particularly show how we dealt with the aspects of age and gender on a methodological and practical level. Finally, we present a design concept based on research results explicitly considering age- or female-induced ICT demands and preferences. With this concept, we show how we attempt to enhance social equality and inclusion based on distributed responsibilities within local social networks.