From system descriptions to scripts for action
Design at work
Focus troupe: using drama to create common context for new product concept end-user evaluations
CHI 98 Cconference Summary on Human Factors in Computing Systems
“User sensitive inclusive design”— in search of a new paradigm
CUU '00 Proceedings on the 2000 conference on Universal Usability
Emotion & design: attractive things work better
interactions
The Inmates Are Running the Asylum
The Inmates Are Running the Asylum
Proceedings of the 2003 conference on Designing for user experiences
Theatre as an intermediary between users and CHI designers
CHI '06 Extended Abstracts on Human Factors in Computing Systems
Designing a portal for older users: A case study of an industrial/academic collaboration
ACM Transactions on Computer-Human Interaction (TOCHI)
The use of theatre in requirements gathering and usability studies
Interacting with Computers
Inclusive thinking in computer science education
Proceedings of the 12th annual SIGCSE conference on Innovation and technology in computer science education
Interacting with Computers
Requirements gathering with diverse user groups and stakeholders
CHI '08 Extended Abstracts on Human Factors in Computing Systems
CHI '08 Extended Abstracts on Human Factors in Computing Systems
Behaviour & Information Technology - Designing Computer Systems for and with Older Users
Usability, demography, and directions for W4A
Proceedings of the International Cross-Disciplinary Conference on Web Accessibility
Configuring participation: on how we involve people in design
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
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For universal design to be successful, it is essential to understand the needs, wants and characteristics of all user groups, particularly those people who find currently available information technology systems frightening, confusing, and difficult to use. A wide range of standards and guidelines are available, but these do not always have sufficient impact on the design process. It is argued that, in order to design for such ''digitally disadvantaged'' people, it is important that designers develop an empathy with such groups. The paper refers to previous published work and describes more recent examples of how HCI researchers worked with theatre professionals - script writers, actors and directors - to produce a range of dramatic performances, using both film and interactive live theatre. These techniques have been used to raise awareness amongst student and professional designers of the characteristics, needs and wants of digitally disadvantaged people, and to encourage designers to develop an empathy for them. Both questionnaire and anecdotal evidence have shown the power of professional theatre in facilitating the communication of these issues to designers, and suggests how these techniques can be utilized by others in the field. The work reported has been primarily concerned with digitally disadvantaged older users - a group who, because of demographic trends are an increasingly important user group for Information and Computing Technology. It is suggested, however, that theatre can be a valuable tool for raising awareness of the challenges of other user groups, particularly those who are not experienced and confident users of Information Technology.