The Moderating Effects of Utilitarian and Hedonic Values on Information Technology Continuance

Authors:
Lingling Xu;Julian Lin;Hock Chuan Chan
Affiliations:
National University of Singapore;National University of Singapore;National University of Singapore
Venue:
ACM Transactions on Computer-Human Interaction (TOCHI)
Year:
2012

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Abstract

This study examines how the nature of technology affects users’ intention to continue using information technologies. It proposes an extended technology acceptance model, with perceived ease of use, perceived usefulness and pleasure affecting the intention to continue using a technology. We hypothesized that these effects are moderated by the technology’s utilitarian and hedonic values. The model was validated for smartphone functions. A user survey showed that perceived ease of use significantly affected the intention to continue using only for high-utilitarian functions, whereas pleasure affected the intention to continue using only for high-hedonic functions. The effect of perceived ease of use on perceived usefulness was stronger for high-utilitarian than for low-utilitarian functions. The effect of pleasure on perceived usefulness was stronger for high-hedonic than for low-hedonic functions. The results suggest that marketing should consider the nature of the functions.