An empirical study of the impact of user involvement on system usage and information satisfaction
Communications of the ACM - The MIT Press scientific computation series
Perceived importance of information system success factors: a meta analysis of group differences
Information and Management
The consequences of information technology acceptance on subsequent individual performance
Information and Management
The relation between user satisfaction, usage of information systems and performance
Information and Management
Assessing User Competence: Conceptualization and Measurement
Information Systems Research
Measures of perceived end-user computing skills
Information and Management
Perceived versus actual computer-email-web fluency
Computers in Human Behavior
The DeLone and McLean Model of Information Systems Success: A Ten-Year Update
Journal of Management Information Systems
Understanding Web-based learning continuance intention: The role of subjective task value
Information and Management
A contingency model of computer and Internet self-efficacy
Information and Management
Experience effects on the accuracy of self-assessed user competence
Information and Management
Research on factors influencing intention to use DMB using extended IS success model
Information Technology and Management
Computer skills instruction for pre-service teachers: A comparison of three instructional approaches
Computers in Human Behavior
Effects of IS characteristics on e-business success factors of small- and medium-sized enterprises
Computers in Human Behavior
How does leadership affect information systems success? The role of transformational leadership
Information and Management
Gratifications for using CMC technologies: A comparison among SNS, IM, and e-mail
Computers in Human Behavior
Information Systems Management
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The Information System (IS) Success model implies that IS users possess baseline technical abilities; an assumption that, if not met, may adversely affect the constructs and relationships proposed by the model. We propose that the level of users' technical proficiency should be accounted for when considering deployment of information systems. However, considering the extant literature, it is unclear precisely what constitutes technical proficiency in today's business environment. Using a Delphi method approach, we develop the technical proficiency construct to uncover what competencies indicate technically proficiency, what business needs such proficiencies address, and how technical proficiency can be assessed. We uncover 16 qualities of technical proficiency, 14 common technology business needs, and 13 methods to assess proficiency. This research lays the groundwork for future research regarding IS Success and technical proficiency. Practitioners can use these findings to help better prepare their workforce for IS deployment.