Touch me, hit me and I know how you feel: a design approach to emotionally rich interaction

Authors:
Stephen Wensveen;Kees Overbeeke;Tom Djajadiningrat
Affiliations:
ID StudioLab, Delft University of Technology, Jaffalaan 9 2628 BX Delft, the Netherlands;ID StudioLab, Delft University of Technology, Jaffalaan 9 2628 BX Delft, the Netherlands;ID StudioLab, Delft University of Technology, Jaffalaan 9 2628 BX Delft, the Netherlands
Venue:
DIS '00 Proceedings of the 3rd conference on Designing interactive systems: processes, practices, methods, and techniques
Year:
2000

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Abstract

In this paper we propose a 3-step method for designing emotionally rich interactions, illustrated by the design of an alarm clock. By emotionally rich interaction we understand interaction that heavily relies on emotion expressed through action. The method addresses three questions: What are the relevant emotional aspects for a context for experience? How can a product recognise and express these aspects? How should the product adapt its behaviour to the user on the basis of this information? The essence of our approach is that a product not only elicits emotionally expressive actions, but that the feedback is inextricably linked to these actions. The feedback should be inherent to the design, and not gratuitously added.