Conversing with the user based on eye-gaze patterns

  • Authors:
  • Pernilla Qvarfordt;Shumin Zhai

  • Affiliations:
  • Linköpings universitet, Linköping, Sweden;IBM Almaden Research Center, San Jose, California

  • Venue:
  • Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
  • Year:
  • 2005

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Abstract

Motivated by and grounded in observations of eye-gaze patterns in human-human dialogue, this study explores using eye-gaze patterns in managing human-computer dialogue. We developed an interactive system, iTourist, for city trip planning, which encapsulated knowledge of eye-gaze patterns gained from studies of human-human collaboration systems. User study results show that it was possible to sense users' interest based on eye-gaze patterns and manage computer information output accordingly. Study participants could successfully plan their trip with iTourist and positively rated their experience of using it. We demonstrate that eye-gaze could play an important role in managing future multimodal human-computer dialogues.