Just talk to me: a field study of expertise location
CSCW '98 Proceedings of the 1998 ACM conference on Computer supported cooperative work
Qualitative Methods in Empirical Studies of Software Engineering
IEEE Transactions on Software Engineering
Achieving safety: a field study of boundary objects in aircraft technical support
CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
Re-Planning for a Successful Project Schedule
METRICS '99 Proceedings of the 6th International Symposium on Software Metrics
Practices of Software Maintenance
ICSM '98 Proceedings of the International Conference on Software Maintenance
The Information Gathering Strategies of Software Maintainers
ICSM '02 Proceedings of the International Conference on Software Maintenance (ICSM'02)
Storytelling in collaborative work: the challenge of preserving sensitive interactions
ACM SIGGROUP Bulletin
The Impact of Background and Experience on Software Inspections
Empirical Software Engineering
An Ethnographic Study of XP Practice
Empirical Software Engineering
Identifying Knowledge Management Needs in Software Maintenance Groups: A Qualitative Approach
ENC '04 Proceedings of the Fifth Mexican International Conference in Computer Science
Alternate reality games and groupwork
Proceedings of the 16th ACM international conference on Supporting group work
Proceedings of the 2011 iConference
Journal of Systems and Software
Information and Software Technology
Empirical Software Engineering
A field study of API learning obstacles
Empirical Software Engineering
To talk or not to talk: factors that influence communication around changesets
Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work
Trust and surprise in distributed teams: towards an understanding of expectations and adaptations
Proceedings of the 4th international conference on Intercultural Collaboration
Information and Software Technology
Challenges of applying ethnography to study software practices
Proceedings of the ACM-IEEE international symposium on Empirical software engineering and measurement
The militarization of teamwork in alternate reality gaming
Proceedings of the 2013 conference on Computer supported cooperative work companion
Proceedings of the 17th International Conference on Evaluation and Assessment in Software Engineering
Playing with leadership and expertise: military tropes and teamwork in an arg
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
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War stories are a form of qualitative data that capture informants' specific accounts of surmounting great challenges. The rich contextual detail afforded by this approach warrants its inclusion in the methodological arsenal of empirical software engineering research. We ground this assertion in an exemplar field study that examined the use of documentation in software maintenance environments. Specific examples are unpacked to reveal a depth of insight that would not have been possible using standard interviews. This afforded a better understanding of the complex relationship between project personnel and documentation, including individuals' roles as pointers, gatekeepers, or barriers to documentation.