Evaluating experience-focused HCI

  • Authors:
  • Joseph 'Jofish' Kaye

  • Affiliations:
  • Cornell University, Ithaca, NY

  • Venue:
  • CHI '07 Extended Abstracts on Human Factors in Computing Systems
  • Year:
  • 2007

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Abstract

There is growing interest in experience-focused, rather than task-focused, HCI. Task-focused HCI has developed methods for creating and validating knowledge, but those methods may not be applicable or sufficient for experience-focused technology. In particular, new evaluation techniques to validate knowledge need to be created, discussed, and understood. I address this in three ways. First, it is important to understand the historical, technical and social factors that impact the evaluation criteria the community consider valid today. Second, I propose an ethnomethodological approach to evaluation that emphasizes the ways users use and make sense of technologies. And third, I demonstrate the validity of my approaches by means of several case studies.