The building blocks of experience: an early framework for interaction designers
DIS '00 Proceedings of the 3rd conference on Designing interactive systems: processes, practices, methods, and techniques
Online Communities: Designing Usability and Supporting Socialbilty
Online Communities: Designing Usability and Supporting Socialbilty
Designing Web Usability: The Practice of Simplicity
Designing Web Usability: The Practice of Simplicity
Usability Engineering
Playability heuristics for mobile games
Proceedings of the 8th conference on Human-computer interaction with mobile devices and services
Exploring the facebook experience: a new approach to usability
Proceedings of the 5th Nordic conference on Human-computer interaction: building bridges
Utilization of pervasive IT compromised?: understanding the adoption and use of a cross media system
Proceedings of the 7th International Conference on Mobile and Ubiquitous Multimedia
Cross-platform service user experience: a field study and an initial framework
Proceedings of the 12th international conference on Human computer interaction with mobile devices and services
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Proceeding of the 16th International Academic MindTrek Conference
From sketches and user evaluations to 3D models
Proceeding of the 16th International Academic MindTrek Conference
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Positive user experience (UX), including its pragmatic and hedonic aspects, is a central design target for interactive products and services. Increasingly, new types of Web services are developed for both PCs and mobile terminals to support user needs for media content management and social interaction. Even though many UX models have been developed, the specific characteristics affecting UX of Web services and their implications to service design have not been studied systematically. Furthermore, low-cost methods for UX evaluation are still almost non-existent. In this paper we present the results of our service UX study in which three Web services were evaluated by experts in their contexts of use, using a set of service UX evaluation heuristics. The evaluation results point out eight main themes of service UX, including usability, social presence, cross-platform interaction, and informing users about the dynamic changes in the service. We discuss the issues related to the suitability of the expert evaluation method for Web service UX evaluation.