Heuristic evaluation of user interfaces
CHI '90 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The limits of expert performance using hierarchic marking menus
INTERCHI '93 Proceedings of the INTERCHI '93 conference on Human factors in computing systems
Human conversation as a system framework: designing embodied conversational agents
Embodied conversational agents
Extended abstract a field computer for animal trackers
CHI '02 Extended Abstracts on Human Factors in Computing Systems
ECA as user interface paradigm
From brows to trust
Post-conflict communications: the case of Liberia
Communications of the ACM
Text-free user interfaces for illiterate and semiliterate users
Information Technologies and International Development
Speech interfaces for equitable access to information technology
Information Technologies and International Development
Re-placing faith: reconsidering the secular-religious use divide in the United States and Kenya
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
StoryBank: mobile digital storytelling in a development context
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
CHI '09 Extended Abstracts on Human Factors in Computing Systems
Multi-lifespan information system design: investigating a new design approach in Rwanda
Proceedings of the 2011 iConference
HCI for peace: a call for constructive action
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Postcolonial language and culture theory for HCI4D
CHI '11 Extended Abstracts on Human Factors in Computing Systems
The relationship of action research to human-computer interaction
ACM Transactions on Computer-Human Interaction (TOCHI)
Proceedings of the Fifth International Conference on Information and Communication Technologies and Development
CommunitySourcing: engaging local crowds to perform expert work via physical kiosks
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Co-narrating a conflict: An interactive tabletop to facilitate attitudinal shifts
ACM Transactions on Computer-Human Interaction (TOCHI)
The human infrastructure of ICTD
Proceedings of the 4th ACM/IEEE International Conference on Information and Communication Technologies and Development
Hollaback!: the role of storytelling online in a social movement organization
Proceedings of the 2013 conference on Computer supported cooperative work
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Hi-index | 0.01 |
While the history of traditional media in post-conflict peace building efforts is rich and well studied, the potential for interactive new media technologies in this area has gone unexplored. In cooperation with the Truth and Reconciliation Commission of Liberia, we have constructed a novel interactive kiosk system, called MOSES, for use in that country's post-conflict reconciliation effort. The system allows the sharing of video messages between Liberians throughout the country, despite the presence of little or no communications infrastructure. In this paper, we describe the MOSES system, including several innovative design elements. We also present a novel design methodology we employed to manage the various distances between our design team and the intended user group in Liberia. Finally, we report on a qualitative study of the system with 27 participants from throughout Liberia. The study found that participants saw MOSES as giving them a voice and connecting them to other Liberians throughout the country; that the system was broadly usable by low-literate, novice users without human assistance; that the embodied conversational agent used in our design shows considerable promise; that users generally ascribed foreign involvement to the system; and that the system encouraged heavily group-oriented usage.